Every order ships flat-packed with labelled parts and an illustrated manual. Small items (bar stools, side tables, mirrors) leave the warehouse within 2–4 working days; large items (sofas, wardrobes, beds over 160 cm) are dispatched on a pallet within 5–10 working days. The exact dispatch window is printed on each product page under "Delivery".
Delivery times by region
| Region | Small parcels | Bulky items |
|---|---|---|
| Mainland Europe (DE, FR, NL, BE, AT) | 3–6 working days | 7–14 working days |
| United Kingdom & Ireland | 4–7 working days | 10–16 working days |
| Nordics & Baltics | 5–8 working days | 10–18 working days |
Couriers deliver to the doorstep. For bulky items the driver will call you roughly 24 hours ahead to agree a time window, so keep your phone reachable on the day.
Checking the delivery
Flat-packed furniture survives transport well, but check the parcel before signing: count the boxes against the packing list and look for crushed corners or torn wrapping. Note any damage on the delivery receipt with the driver present — this makes the replacement process a single email instead of a dispute.
Returns — 14 days
You can return any item within 14 days of delivery. Email johnny.zhao@furnolio.com with your order number; we confirm within 1–2 business days and send return instructions. Full details are in our Returns & Refund Policy.
- Change of mind / no-reason returns: you pay return shipping to our address in China (we quote the exact cost before you send). No restocking fee.
- Damaged, defective, or wrong item: we cover all return costs and, at your choice, replace the item or refund in full including shipping.
- Compressed / vacuum-packed sofas: returnable even after unboxing — contact us first so we can arrange suitable packaging or collection.
Assembly and safety
Most pieces assemble in 20–60 minutes with the included tools; wardrobes and bunk beds take two people and up to two hours. Every wall-tall unit ships with wall-mounting fittings — use them. The load ratings and fixing guidance for each cabinet are in the wall anchoring guide, and room-by-room dimensions are collected in the measuring guide.
Questions
Delivery windows, part replacements and assembly help: see the FAQ or write to us from the contact page — a human answers within one working day.